Refund & Cancellation Policy

Last updated: 2026.

1. TinyFileHub is free

Every tool on TinyFileHub is free to use. You never have to pay to convert, compress, merge or edit a file, and paying does not unlock any feature. Nothing is sold on this website.

2. Support payments are voluntary gifts

"Support us with a coffee" payments - by UPI QR code, Razorpay (UPI, cards, net banking, wallets), card or PayPal - are voluntary contributions that help us pay for the servers and keep building free tools. They are a thank-you, not a purchase: you receive no product, service, access or delivery in exchange. Because of that, support payments are normally not refundable.

We understand mistakes happen, so we will gladly refund in these cases:

• Wrong amount - you typed or chose an amount you did not mean to give.
• Duplicate payment - the same support payment went through more than once.
• Unauthorised payment - someone used your card, account or UPI without your permission.
• Received but not confirmed - the payment reached us, but your page showed an error or no confirmation (for example because your connection dropped or our server had a problem) and you did not mean to pay twice or at all.

3. Failed payments, network problems and errors

Payments can go wrong for reasons on your side, your bank's side, the payment network's side or ours. What happens to your money depends on whether the payment actually reached us:

• The payment failed, but money was taken from your account. In this case the money never reached us - the payment was not completed. Your bank, UPI app or card issuer returns it to you automatically, usually within 1-7 working days (failed UPI payments are normally reversed within 1-2 days under NPCI rules; cards can take up to 7 working days). You do not need to do anything. If it has not come back after 7 working days, contact your bank or UPI app with the transaction reference - they hold the money, not us. We are happy to confirm from our records that the payment did not reach us; just write to us.
• The payment succeeded, but you saw an error. If your network dropped, the page was closed, or our server had a problem after you paid, the payment is still completed and our payment provider (Razorpay) reports it to us directly - we can see every completed payment even if your screen showed an error. Please do not pay again "to be sure". Write to us within 7 days with the reference: if you did not intend to pay, or you paid twice because of the error, we refund it in full.
• The payment page did not open or you closed it before paying. Nothing was charged.

In short: money that reached us by mistake is our responsibility to return, and we do it promptly; money from a failed payment that never reached us is returned automatically by your bank or payment network, and we will help you with any confirmation you need.

4. How to ask for a refund

Write to contact@tinyfilehub.com (or use the contact page) within 7 days of the payment and tell us:

• the date and amount,
• how you paid (UPI, card, Razorpay, PayPal),
• the transaction / payment ID or UPI reference from your payment app or e-mail receipt,
• the reason (wrong amount, duplicate, unauthorised or failed).

We reply within 2 working days. Approved refunds are sent back to the original payment method - we cannot refund to a different account or in cash. Once we have started the refund it usually reaches you within 5-7 working days (UPI is often faster); the exact time depends on your bank or payment provider. Payment-provider fees are not deducted from refunds for mistakes, duplicates or unauthorised payments.

Payments made directly to our UPI QR code are received in our bank account; we refund them by UPI to the same account after checking the reference number.

5. Cancellation

Every support payment is a single, one-time payment. There are no subscriptions, no automatic renewals and no recurring charges, so there is nothing to cancel. If a payment is still pending (not yet completed), you can simply close the payment page - you will not be charged.

6. Shipping and delivery

TinyFileHub does not sell or ship any physical or digital goods. Files you process with our tools are delivered instantly in your browser for free, independent of any payment.

7. Chargebacks

If something went wrong, please contact us first - we will fix it quickly and without arguments. Raising a chargeback with your bank before contacting us takes much longer for everyone.

8. Contact

TinyFileHub, India
E-mail: contact@tinyfilehub.com
Website: https://www.tinyfilehub.com

Thank you for supporting TinyFileHub - every contribution, small or large, helps keep the tools free for students, job seekers and families.